Can I shop without subscription or without logging in?

You do not have to subscribe for viewing and adding products to cart. However, delivery and secure payment pages can only be accessed upon login. The information you submit at subscription, is necessary to provide you a secure shopping experience. Shopping without subscription is not allowed for security reasons.

Can I change my account details and password?

You can easily update your password and contact details from “my profile” at “my account” page. Keeping your account and contact information up-to-date is important in order to receive information about your orders and the special offers.

What should I do if I forget my password?

At login page, click to “Forgot password” link and enter your e-mail address that is related to your account. As we do not keep your password, a new temporary password will be sent to your e-mail address. You can create a new password at the account page after you login with this temporary password.

What should I do if I no longer use the email address I subscribe to?

Unfortunately, it is not possible to change the email address that is used to create the account. You will need to create a new account with your new e-mail address.

ORDER

What should I do if I change my mind and want to cancel my order?

Please contact customer care immediately by email ([email protected]). As the products at 1972desa.com are made to order, cancellation may be done if the order has not yet been processed. The refund of cancelled order will be processed with the same method of the payment. If your order has been delivered to the shipping company, the return conditions will apply.

PAYMENT

What payment options are available for shopping at 1972desa.com?

You can shop by any of the following payment options. By credit card: Visa and Mastercard holders can make their payments at once. Payment can be made by wire transfer to the bank account number specified during the payment phase.

Is it safe to give my credit card information?

At 1972desa.com, your connection is secure with SSL encryption provided by GlobalSign, one of the leading companies in the world. This encryption is an international standard. We do not keep or have access to credit cards information. Payment transactions take place between only you and your bank.

What is 3D Secure?

3D Secure is a security protocol that helps to prevent fraud in online credit and debit card transactions. 3D Secure requires cardholders to complete an additional verification step with the issuer. This service enables buyers to validate transactions they make over the internet by requesting a personal code (usually sent to their cell phone or email address as a one time PIN). It helps protect against fraudulent use by unauthorised individuals.

DELIVERY

When will my order be shipped?

Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order. As soon as your order ships, you will receive a shipping confirmation e-mail with the tracking number and link. Also you can easily follow the status of your order from “My Orders” page. Please note that once your order is shipped, it is no longer possible to modify your shipping address. Longer shipping times should be expected during busy shopping periods (such as New Year, Valentine’s Day, Mother's Day, Father's Day, 11.11, Black Friday, public holidays) Our production facility and warehouse is closed for public holidays and orders will not be processed on these dates.

RETURN

What is your return policy?

We offer an exceptional range of premium quality leather goods, including men and women's clothing tailored to fit your size. We also offer bags and accessories. Our made to order leather garments are made from only top quality leather and accessories. Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order. Since our policy is MTO policy, make to order, the items are being produced upon order confirmation. Custom duties and taxes are covered by 1972Desa. This is why no return and no refund is acceptable.

TECHNICAL ASSISTANCE

What should I do when I have trouble placing an order?

3If you encounter any problem while ordering at 1972desa.com, please send an e-mail to [email protected], describing the details of the problem.

CUSTOM ORDER

What is a personalized product?

If the leatherwear is made to order specially in your size, the product is personalized. You may contact customer service for details, delivery and price information of personalized products.

Can leather accessories such as wallets and card holders be personalized?

You can add initials, names, dates or special messages to be embossed on the leather accessories that are indicated as customizable.

Can I return a personalized product?

Unfortunately, it is not possible to return or change the products that are personalized or tailored for you.

ONLINE SHOPPING

What is the availability of items on the site?

All items for sale on 1972Desa.com are make-to-order (MTO). Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order.

BROWSING

What do I need for optimum browsing when visiting 1972Desa.com?

To make your experience at 1972Desa.com as pleasant as possible, we recommend using the latest version of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled.

How accurate is the color displayed on the internet?

Each product is photographed with precise attention to detail. However, it is possible that colors will vary slightly from one screen to another due to monitor display settings.

ORDERS

How may I get assistance with my 1972desa.com order?

Please contact our Customer Service department by email at [email protected] .

How do I change information on my order after it has been placed?

Please contact our Customer Service department as soon as possible by email at [email protected] or filling the form on the "Contact us" page.

I just finalized my order but I still have not received the order summary.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed.