You do not have to subscribe for viewing and adding products to cart. However, delivery and secure payment pages can only be accessed upon login. The information you submit at subscription, is necessary to provide you a secure shopping experience. Shopping without subscription is not allowed for security reasons.

You can easily update your password and contact details from “my profile” at “my account” page. Keeping your account and contact information up-to-date is important in order to receive information about your orders and the special offers. 

At login page, click to “Forgot password” link and enter your e-mail address that is related to your account. As we do not keep your password, a new temporary password will be sent to your e-mail address. You can create a new password at the account page after you login with this temporary password.

Unfortunately, it is not possible to change the email address that is used to create the account. You will need to create a new account with your new e-mail address.

Please contact customer care immediately by email (customercare@1972desa.com). As the products at 1972desa.com are made to order, cancellation may be done if the order has not yet been processed. The refund of cancelled order will be processed with the same method of the payment. If your order has been delivered to the shipping company, the return conditions will apply.

You can shop by any of the following payment options.

By credit card: Visa and Mastercard holders can make their payments at once.

Payment can be made by wire transfer to the bank account number specified during the payment phase.

At 1972desa.com, your connection is secure with SSL encryption provided by GlobalSign, one of the leading companies in the world. This encryption is an international standard. We do not keep or have access to credit cards information. Payment transactions take place between only you and your bank.

3D Secure is a security protocol that helps to prevent fraud in online credit and debit card transactions. 3D Secure requires cardholders to complete an additional verification step with the issuer. This service enables buyers to validate transactions they make over the internet by requesting a personal code (usually sent to their cell phone or email address as a one time PIN). It helps protect against fraudulent use by unauthorised individuals.

Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order. As soon as your order ships, you will receive a shipping confirmation e-mail with the tracking number and link. Also you can easily follow the status of your order from “My Orders” page. Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Longer shipping times should be expected during busy shopping periods (such as New Year, Valentine’s Day, Mother's Day, Father's Day, 11.11, Black Friday, public holidays) 

Our production facility and warehouse is closed for public holidays and orders will not be processed on these dates.

Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship.

If you need to return your purchase from 1972Desa.com, you can return it within 14 days from receiving your order. You must contact us at customercare@1972desa.com to start your return process. 

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Please take care when trying on your purchases and return them in the same condition you received them. As our leatherwear is delicate, avoid sharp edges and take off your accessory (such as rings, bracelet, watch etc.) before trying on your leather clothes. Any returns that do not meet our policy will not be accepted.

If an item has a 1972DESA security tag or brand tag attached, it must be returned with the tag in its original position.

Footwear, bags and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. When trying on footwear, please be mindful not to mark the soles or the shoe box. Please try on your footwear on a carpet or similar platform, as our soles are very delicate and can be scratched easily. 

Shipping and handling charges are not refundable and please be aware that you will be responsible for paying the return costs. Please save your tracking number when shipping your return to us, as we cannot issue any returns that are lost by the courrier or do not make it to us for any other reason.

Once we have received your return we will do our best to process it quickly.

Please note:  Items that are damaged as a result of wear and tear are not considered to be faulty.

Please contact us at customercare@1972desa.com to start your return process.

Information about your return shipping will be communicated upon your contact at customercare@1972desa.com

Make sure the items you return comply with our returns policy.

Fill out the return form.

Prepare your package with the returns documents enclosed in your order. Pack the items in a protective outer box (any rigid carton box)

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. When your return has been accepted, we will immediately reimburse you and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

Mail Order: Our bank will reimburse you the payment within 7 business days after the return acceptance confirmation mail.

Shipping costs are non-refundable.

If you encounter any problem while ordering at 1972desa.com, please send an e-mail to customercare@1972desa.com, describing the details of the problem. 

If the leatherwear is made to order specially in your size, the product is personalized. You may contact customer service for details, delivery and price information of personalized products.

You can add initials, names, dates or special messages to be embossed on the leather accessories that are indicated as customizable.

Unfortunately, it is not possible to return or change the products that are personalized or tailored for you.

All items for sale on 1972Desa.com are make-to-order (MTO). Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order.

To make your experience at 1972Desa.com as pleasant as possible, we recommend using the latest version of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. 

Each product is photographed with precise attention to detail. However, it is possible that colors will vary slightly from one screen to another due to monitor display settings.

Please contact our Customer Service department by email at customercare@1972desa.com .

Please contact our Customer Service department as soon as possible by email at customercare@1972desa.com or filling the form on the "Contact us" page.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed.