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RETURNS & REFUNDS
RETURNS & REFUNDS

RETURN POLICY

We offer an exceptional range of premium quality leather goods, including men and women's clothing tailored to fit your size. We also offer bags and accessories. Our made to order leather garments are made from only top quality leather and accessories.

Once your order is received, the best quality leathers are selected with maximum care and your leather garment is tailored with a fine craftsmanship. Therefore, you should expect your order to be shipped within 3 weeks from the confirmation of your order.

If you need to return your purchase from 1972desa.com, you can return it within 14 days from receiving your order. You must contact us at customercare@1972desa.com to start your return process. 


Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Please take care when trying on your purchases and return them in the same condition you received them. As our leatherwear is delicate, avoid sharp edges and take off your accessory (such as rings, bracelet, watch etc.) before trying on your leather clothes. Any returns that do not meet our policy will not be accepted.

If an item has a 1972DESA  security tag or brand tag attached, it must be returned with the tag in its original position.

Footwear, bags and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. When trying on footwear, please be mindful not to mark the soles or the shoe box. Please try on your footwear on a carpet or similar platform, as our soles are very delicate and can be scratched easily. 

Shipping and handling charges are not refundable and please be aware that you will be responsible for paying the return costs. Please save your tracking number when shipping your return to us, as we cannot issue any returns that are lost by the courrier or do not make it to us for any other reason.

Once we have received your return we will do our best to process it quickly. 

Please note: Items that are damaged as a result of wear and tear are not considered to be faulty.


Return Process: 

Please contact us at customercare@1972desa.com to start your return process.

Information about your return shipping will be communicated upon your contact at customercare@1972desa.com

Make sure the items you return comply with our returns policy.

Fill out the return form.

Prepare your package with the returns documents enclosed in your order. Pack the items in a protective outer box (any rigid carton box) 


Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.


REFUNDS

We usually process returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately reimburse you and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

Mail Order: Our bank will reimburse you the payment within 7 business days after the return acceptance confirmation mail. 

Shipping and handling costs are non-refundable.